Welcome to PHD Hair Solutions – Where Confidence Meets Luxury

At PHD Hair Solutions, we are honored to serve clients seeking elevated beauty experiences through advanced hair extensions and bespoke hair illusions. Your time, privacy, and journey are important to us, and we are committed to providing exceptional service in a refined and relaxing atmosphere.

To ensure a seamless and personalized experience, we kindly ask that you review and adhere to the policies below:

Booking Deposit

A 25% non-refundable deposit is required for all extension services. This deposit secures your appointment and will be applied toward your total service cost. Please note: all deposits are non-refundable, regardless of cancellations or rescheduling requests.

Cancellation Policy

We understand that unforeseen circumstances can arise. However, in respect of our time and yours, we observe a strict 24-hour cancellation policy:

• Cancellations with less than 24 hours’ notice will incur a charge equal to 50% of the reserved service.
• No-shows will be charged 100% of the reserved service amount.

This ensures we can continue providing premium service to all of our valued clients.

Rescheduling Policy

We recognize the need for flexibility and allow two complimentary reschedules within a 30-day period from your original appointment date, as long as the request is made at least 48 hours in advance.

• Additional rescheduling or changes made after the 30-day window may result in the forfeiture of your deposit, allowing us to effectively manage our schedule and honor the time of all guests.

Late Arrival Policy

A 15-minute grace period is extended for late arrivals. We kindly ask that you notify us via text or call if you are running late.

• If arrival exceeds the grace period, a $35 late fee will be applied.
• Excessive tardiness may require the appointment to be rescheduled, resulting in a forfeited deposit.

Refund Policy

Your satisfaction is our top priority, and every service is designed with care, artistry, and expertise.

• Refunds are only granted in cases where PHD Hair Solutions must cancel or reschedule due to internal conflicts.
• We do not issue refunds for completed services, as every client receives a comprehensive consultation and intake to align expectations and service outcomes.

If ever there is a concern post-service, we welcome the opportunity to address it with integrity and professionalism to ensure your confidence and satisfaction.

Guests & Children

To maintain a serene and focused environment, we ask that you do not bring children or additional guests to your appointment unless medically necessary or previously arranged. This policy supports the peaceful, private experience we aim to deliver for every client.

Content Creation Policy

At PHD Hair Solutions, we take pride in celebrating the beauty of transformation. As a content-forward brand, imagery and video may be captured during your service to highlight the artistry behind your custom look.

✨ Clients who participate in our visual storytelling may enjoy exclusive savings on services and become part of our growing gallery of hair transformations that inspire others on their beauty journey.

We invite you to join us in showcasing the magic of hair illusions — because your transformation deserves to be seen.

Thank you for choosing PHD Hair Solutions, where luxury meets innovation. We look forward to providing you with an exceptional experience tailored to your beauty, your confidence, and your crown.